Privacy Policy
Effective Date: 28 January, 2026
Last Updated: 28 January, 2026
This Privacy Policy ("Policy") explains how Mirako Pizzerria ("we / us / our") collects, uses, shares, stores, and protects personal information when you use our website/app/WhatsApp ordering ("Platform"), place orders, or interact with us. Mirako Pizzerria is operated by Mirako Eats Private Limited. By using the Platform, you agree to this Policy.
1) Scope
This Policy applies to:
β’ Visitors to our Platform
β’ Customers placing orders (delivery/takeaway/dine-in where applicable)
β’ Users contacting support or participating in promotions, feedback, reviews (if enabled)
If you use third-party services integrated with us (payment gateways, maps, analytics), their policies may also apply to the data they process.
2) Information We Collect
2.1 Information you provide
We may collect:
β’ Contact details: name, phone number, email (if provided)
β’ Delivery details: address, landmark, instructions
β’ Order details: items ordered, preferences, notes, timing
β’ Support communications: calls, chats, emails, WhatsApp messages, complaint details, photos shared for resolution
β’ Promotions: coupon usage, campaign participation (if enabled)
2.2 Information collected automatically
When you use the Platform, we may collect:
β’ Device & usage data: device type, browser type, pages viewed, time spent, clicks, referral URLs
β’ Identifiers: IP address, cookie identifiers, session IDs
β’ Log data: errors, performance logs, diagnostic events
β’ Approximate location: inferred from IP (for serviceability and fraud prevention)
2.3 Location data (if you allow)
If you opt-in to device location permissions, we may collect:
β’ GPS coordinates to help detect your address / serviceable area / improve delivery accuracy.
You can disable location permissions at any time in your device/browser settings.
2.4 Payments
We do not store full card details on our servers. Payment processing is handled by payment gateway/banking partners. We may receive limited payment information such as:
β’ payment status (success/failure), transaction reference/UTR, masked instrument details (e.g., last 4 digits), and timestamps.
3) How We Use Your Information
We use information to:
β’ Process and fulfil orders (confirm, prepare, dispatch, deliver)
β’ Provide customer support (resolve issues, refunds, replacements, complaints)
β’ Communicate order updates (SMS/WhatsApp/call/email where enabled)
β’ Improve services (menu performance, product quality, UX improvements)
β’ Security and fraud prevention (abuse detection, chargeback investigation, identity verification)
β’ Compliance with legal obligations and lawful requests
β’ Transactional communications: We will send order-related communications (order confirmation, delivery updates, refunds, support responses) as part of fulfilling your order.
β’ Marketing (optional): We may send offers/updates only where permitted and/or when you opt in. You can opt out anytime by following the unsubscribe/stop instructions in the message or by contacting support.
4) Legal Basis (India)
We process personal data primarily for:
β’ Order performance (to provide what you requested)
β’ Legitimate interests (security, fraud prevention, service improvement)
β’ Consent (location permissions, marketing opt-ins where applicable)
β’ Legal compliance (tax, accounting, lawful requests)
5) Cookies and Similar Technologies
We use cookies and similar technologies to:
β’ Essential cookies: keep you logged in, maintain sessions, remember cart/checkout state, and enable core site functions.
β’ Analytics cookies (if enabled): understand site traffic and improve Platform performance.
β’ Security cookies: prevent fraud and abuse.
You can control cookies through your browser settings. Disabling essential cookies may affect login/session and checkout flow. Where required, we will request consent for non-essential cookies.
6) Sharing of Information
We may share personal information only as needed with:
6.1 Service providers (processors)
β’ Delivery/logistics partners (to deliver your order)
β’ Payment gateways and banking partners (to process payments/refunds)
β’ SMS/WhatsApp/email service providers (for notifications)
β’ Analytics and security tools (to improve and protect Platform)
6.2 Legal and compliance
We may disclose information if required by law, court order, government request, or to enforce our rights, prevent fraud, or protect safety.
6.3 Business transfers
If our business undergoes merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction, subject to appropriate safeguards.
We do not sell your personal information as a business model.
7) Data Retention
We retain information only as long as necessary for:
β’ fulfilling orders and providing support
β’ legal, tax, accounting, and audit requirements
β’ dispute resolution, fraud prevention, and policy enforcement
Retention periods vary by data type. When no longer needed, we securely delete or anonymize data where feasible.
8) Data Security
We implement reasonable security measures to protect personal information, including:
β’ access controls and authentication
β’ encryption in transit (where supported)
β’ secure storage practices
β’ monitoring for suspicious activity
However, no system is 100% secure. You should use strong device security and avoid sharing OTPs or account access.
9) Your Choices and Rights
Subject to applicable law, you may:
β’ Access, correct, or update your personal information (where available).
β’ Withdraw consent (e.g., location permissions, marketing opt-in) at any time.
β’ Request deletion/erasure of certain data (subject to legal and operational retention requirements).
β’ Request information about how your data is processed.
β’ Nominate a person to exercise your rights in the event of death/incapacity (where applicable).
We may request verification before processing such requests. To exercise requests, contact us using Section 13.
10) Children's Privacy
Our Platform is not intended for children under 18 without parental/guardian supervision. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us for review.
11) Third-Party Links
Our Platform may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before using those services.
12) International Transfers
If any of our service providers process data outside India, we will take reasonable steps to ensure appropriate safeguards consistent with this Policy.
13) Contact & Grievance Redressal
For privacy questions or requests:
β’ Customer Support Phone: +91 7844099998
β’ Customer Support Email: mirakoeats@gmail.com
β’ Registered Office / Principal Address: #607, Singasandra, Begur Hobli, Bengaluru β 560068, Karnataka, India
Grievance Officer (as per applicable law):
β’ Name: SURESHBABU NATARAJAN
β’ Designation: Grievance Officer
β’ Email: mirakoeats@gmail.com
β’ Address: #607, Singasandra, Begur Hobli, Bengaluru β 560068, Karnataka, India
β’ Working Hours: 11 AM to 7 PM
β’ Complaint acknowledgement: within 48 hours
β’ Complaint resolution: within 1 month
14) Policy Updates
We may update this Policy from time to time. The latest version posted on the Platform applies. If changes are material, we may provide additional notice where appropriate.